Info and Policies of Tropical Fish Decor

Who is the designer of the items on Tropical Fish Decor?
All of the pieces on our website are designed by Mimi, who has been known, since 1982, in the giftware industry, for her extensive line of hand painted metal decor, hand cut from recycled steel 55 gallon drums. More recently, she introduced a very successful line of ornate stained glass accessories, featuring jewelry boxes, vases and picture fromes, as well as the wonderful stained glass suncatchers that are shown on this website.


How are the painted metal tropical fish pieces made?
Each piece has been hand cut from a heavy recycled 55 gallon steel drum. The design is drawn onto the flattened drum and skillfully hand cut using hammer and chisel. It is then sealed with a rust preventative paint before the  decorative hand painting is done. A final coat of polyurethane varnish is then applied. 

How are the tropical fish stained glass suncatchers made?
The finest quality of American made stained glass is used in the creating of the stained glass sun catchers. Each individual piece of glass within the design is carefully hand-cut and smoothed to assure it fitting perfectly into place. The Tiffany copper foil technique is used in soldering all of these multiple glass pieces together. All pieces are finished with extremely attractive decorative hand soldering work. The piece is then polished to perfection.


How do I care for my stained glass sun catchers? 
The pieces can be washed in ordinary dish detergent or a glass cleaner. On occasion you can polish the glass and the silver soldering work with a coat of most any brand of auto polish. Just apply a light coat over the entire piece and polish it with a dry soft cloth. This will brighten the piece and remove any fingerprints. Then sit back and enjoy!


What forms of payment do you accept? 

    
Tropical Fish Decor accepts all major credit cards, Visa, MasterCard, American Express and Discover. You can also make payment through PayPal. These options are shown or your order form. All of this is done over our secure server. 

What are the company shipping & return policies? 


 Please inspect the contents of each package as soon as it arrives to confirm no damage has occurred.

In the event you determine that the product is not what you ordered or you see visible damage, please follow these steps.

  1. Email our customer service line to report damage within 72 hours of receipt .

  2. Save all original packaging materials and boxes to repack for return. We will arrange a pick-up and replacement.

We ask that you consider your order placement carefully to help minimize incorrect orders. Returned product will bear the returned shipping/handling costs unless Tropical Fish Decor has shipped in error the wrong item number or item is broken.

Returns & Exchanges
We try to be as descriptive about the items that we are selling as possible. But in the event that you purchase something and then decide not to keep it, please email us for information on how to proceed. We will provide a return address. We will refund the cost of the item(s) less the original cost of shipping and a 15% restocking fee.  All Returns/Exchanges MUST be made within 7 days of date of receipt of order.

Shipping Time
As all of our items are handmade, sometimes we can not get your order out to you immediately. All orders are normally shipped within 1 - 3 weeks of receipt of the order, sooner if we have it in stock.


Privacy Policy
All of the information, that you supply to us, is private. We do not share this information with anyone.